Privacy Policy
Last Updated: January 28, 2026
BrightCarry Aliso Viejo Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our services or visit our website.
1. Information We Collect
We collect information that you provide directly to us when you request towing or roadside assistance services. This may include your name, phone number, email address, vehicle information, location, and payment details. We also collect information automatically through our website, including your IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to provide towing and roadside assistance services, process payments, communicate with you about your service request, send you updates and notifications, improve our services, and comply with legal obligations. We may also use your information to send you promotional materials or special offers, but you can opt out of these communications at any time.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, insurance companies when processing claims, repair shops or destinations you specify, and law enforcement or government agencies when required by law. All third parties we work with are required to keep your information confidential and secure.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption for payment transactions, and limiting employee access to personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.
6. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, opt out of marketing communications, and restrict how we process your information. To exercise these rights, please contact us using the information below.
7. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at the information provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
BrightCarry Aliso Viejo Towing
65 Enterprise #360, Aliso Viejo, CA 92656
Phone: (949) 619-8150
Email: hello@alisoviejotowingservice.com